Apex Plumbing Privacy Policy
Last Updated: June 18, 2025

Introduction

Apex Plumbing (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, https://www.callapexnow.com (the “Service”). By using our Service, you agree to the terms of this Privacy Policy.

Information We Collect

We collect both personal and non-personal information from you in the following ways:

Information You Voluntarily Provide:

• Name

• Email address

• Phone number

• Mailing address

• Service requests or inquiries submitted via our contact forms

Information We Automatically Collect:

• IP address

• Browser type and version

• Pages visited and time spent

• Date/time of your visit

• Device type and operating system

• Referring website or source

Cookies and Tracking Technologies

We use cookies and similar technologies (like pixels and tags) to:

• Remember your preferences

• Understand how you use our website

• Improve our website’s performance

• Deliver relevant advertisements (if applicable)

You may disable cookies through your browser settings, but doing so may limit some functionality of our website.

Use of Your Information

We use the information we collect to:

• Provide and manage plumbing services and customer support

• Respond to inquiries, schedule appointments, and deliver estimates

• Improve our website and service offerings

• Send service updates, newsletters, or promotional content (you can opt-out)

• Maintain website security and prevent fraud

• Comply with legal obligations

Sharing of Information

We do not sell your personal data. We only share your information in the following circumstances:

• Service Providers: With third-party vendors (e.g., hosting, CRM, marketing platforms) that help us operate our business.

• Legal Requirements: If required by law, court order, or a valid government request.

• Business Transfers: In the event of a merger, acquisition, or asset sale.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data

• Object to certain uses of your information

• Request data portability

• Opt-out of marketing communications or the sale of personal data (if applicable)

To exercise your rights, please contact us using the details below. We will respond within the time frame required by law (usually 30-45 days).

California Privacy Notice (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal data we collect and why

• The right to request deletion of your data

• The right to opt-out of the sale (we do not sell personal data)

• The right not to be discriminated against for exercising your privacy rights

To make a CCPA-related request, please email us at the address below with “CCPA Request” in the subject line.

Data Retention

We retain your information only for as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When we no longer need your data, we securely delete or anonymize it.

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no method is 100% secure, we strive to use commercially acceptable means to protect your data.

Do Not Track Signals

Our website does not currently respond to “Do Not Track” (DNT) signals from browsers. However, you may manage tracking preferences through cookie settings and third-party tools.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of such a collection, we will promptly delete the information.

International Data Transfers

If you are accessing our website from outside the United States, please note that your data may be transferred to and processed in the U.S. By using the Service, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Your continued use of the Service means you accept the updated terms.

Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:

• Phone: (951) 942-2739